Student Tech Help

Welcome to the PUHSD Technology Department’s Student Help Section

1. expand content Basic Troubleshooting Tips (try these first)

    

   1. Try turning the device off and back on
   2. Verify the device is connected to the internet
   3. Make sure the device is fully charged or is plugged into power
   4. Make sure you are logging into all of your apps through Classlink
   5. Reset your passsword (see item No. 5)
   6. Delete saved passwords
   7. Reset your Chrome browser (see item no. 6)
   8. Powerwash your Chromebook (see item no. 7)

    

    

2. expand content Getting Started with Online Learning

    

3. expand content I Can’t Log Into Infinite Campus

    

4. expand content Password Reset Directions

   Password Reset Directions
   1. Click the “Apps” button at the bottom of your screen and select “PUHSD Password Reset Tool.”
   2. Your email address this would be your student ID# followed by @my.puhsd.org. For example: 999999@my.puhsd.org
   3. Your current password is the password that you use to log into your chromebook.
   4. Your new password must be at least 8 characters long.
   Click on “Reset Password” and you should see a big Thumbs up icon. Turn your Chromebook off and back on. (If you get an error message, carefully type in your email, and passwords again until it works.)

    

5. expand content Chrome Browser Reset Directions

    

6. expand content How Do I Powerwash my Chromebook

    

7. expand content Canvas File Upload

    

8. expand content Check Progress - Canvas Paired Observer

    

9. expand content Updating Chrome

    

   1. Open Chrome 
   2. Go to the 3 dots in the top right corner 
   3. Click “Help” then “About Google Chrome”
       

    

   You will see this screen below and you will need to click Chrome OS settings.

    

   This will bring you to a screen to update and when it's done it will ask you to restart the Chromebook. If you have questions or concerns feel free to contact Helpdesk at (951) 943-6369 ext. 80250, email Helpdesk@puhsd.org or complete the form in the section below, My Issue was Not Resolved.

    

    

10. expand content My Issue was Not Resolved

    Please call the Tech Help desk at (951) 943-6369 extension 80250

    or

    submit a help request by filling out this form.